Frequently Asked Questions

Western Wyoming Community College has partnered with TransferMate to provide seamless international payments through your online student account. Log in to your MyWestern, scroll down to Student Finance and click on Account Dashboard. Select Make Payment and choose TransferMate Intl from the dropdown menu. Follow the prompts to process the payment.

All international payments made through TransferMate are completely free of charge although you may be charged by your bank for making local transactions, this is unfortunately out of our control.

Domestic transactions are subject to a $20 fee to cover costs.

TransferMate provides a streamlined and secure payment method through your student account that also reduces bank fees and improves your payment experience. TransferMate provides:

• Accurate currency conversions
• Competitive exchange rates
• Local currency payment methods
• Faster payment posting to your student account
• Exceptional customer service

For transaction-specific questions, contact TransferMate via Skype, Live Chat, Email or Phone. Details here:

https://tranfermateeducation.com/customerservice.aspx#

For questions relating to your student payment center, contact Student Accounts at 307-382-1756 or email us at studentaccounts@westernwyoming.edu.

By law, TransferMate is required to identify the person transferring funds to their bank account. Your identification will ensure that you and your institution are protected against money laundering attempts.

Once your payment has been received, the pending payment will be removed and the transaction added to the Payment History in your student account center. Additionally, you will receive an email confirming that your payment was successful.

Once TransferMate has received your payment into the local bank account in your country, TransferMate sends your payment the same day from their account to Western Wyoming Community College. These payments are generally received by Western the same day if payments are received into TransferMate's local account in your country before 2pm GMT.

Your payment will automatically be posted to your student account withing 24-48 hours from payment completion.

When the student registers the payment, it is displayed on the home page as a Pending Alternate Payment Method. Once the payment is made, and funds are confirmed by TransferMate, the student account is updated and it can be seen in the Payment and Account History.

Students may set up authorized users to view their billing information and or their student bill on their behalf. Please note that, in accordance with FERPA, this does not allow the authorized user to view the student's academic records, course schedule, or other personal  information. Authorized users may view student account activity, make payments and set up payment plans. To set up an authorized user, log in to your MyWestern account. Scroll down to Student Finance and click on Account Dashboard. On the right hand side of the screen, select Authorized Users and follow the prompts. The authorized user must setup their information within 24 hours of receipt of email.