Counseling Services are provided to give students the assistance and support needed to successfully manage the personal challenges that
transitioning to college might bring. We respect the dignity and worth of all students as maturing individuals with unique perspectives and
we do not discriminate on the basis of age, gender, race or ethnicity, nationality, religion, sexual orientation, or ability/disability. The
staff of Counseling Service pledge to uphold legal and ethical codes and institutional requirements. Our focus is on the value and dignity of
each student and we are dedicated to facilitating a thriving campus community.
What is Counseling?
Counseling offers an opportunity to talk to someone who will listen without criticism, and who will keep what you say confidential. Some
people come to counseling because they need a friendly ear, or a different perspective on a problem (be it a relationship or a
situation), Coming to counseling does not mean that you are "crazy," but that perhaps you are interested in self exploration or in bettering
A counseling session may last up to an hour. Sometimes one session is all that is required, sometimes people come for several regular
sessions and sometimes they may have long periods of time between sessions. This is something that is negotiated between you and the
counselor and depends on many factors including the types of issues that are discussed and the purpose of the counseling.
Why choose counseling?
The counseling relationship is unique, in that the talking is dedicated to you. You get to speak about, and decide what is best for you.
Counselors are skilled at dealing with emotional distress, trained to listen carefully and respectfully and to facilitate conversations that
Identifying concerns and understanding how they are affecting your life.
Exploring possibilities or new ways to deal with the concerns.
Recognizing patterns and cycles and potential way to negative habits, patterns or routines.
Developing strategies and options for your relationships.
Recognizing and acting on goals, dreams, hopes and expectations that you hold for your life.
What can you expect from counseling?
You can expect to be:
Listened to with care and respect.
Responded to honestly and respectfully.
Informed about confidentiality.
Discussing issues that are relevant and preferable to you.
Meeting with a counselor who has qualifications and experience.
Treated in ways that are respectful of and sensitive to cultural values, religious beliefs, gender issues and disabilities.
Informed and consulted about referrals to other professionals if this would be of benefit to you.
Free to ask questions about the counselor's training, experience, ways of working, supervision, professional association including the
code of ethics and complaints procedure.
What factors can help make counseling beneficial?
The counseling relationship and experience is different for everyone and outcomes cannot be predicted, however most people find counseling
beneficial. We have listed a few factors that can help make your counseling experience a good one.
For many people counseling can be an unfamiliar or risky step to take. Expressing any concerns you may have to the counselor can be
Being prepared to think about the counseling conversations and act on ideas or decisions between counseling sessions.
The relationship between you and the counselor is an important factor. If you feel that the relationship with your counselor is
preventing you from speaking freely for any reason, let us know and we will support you to change counselors.
Sometimes our beliefs or expectations of ourselves or counseling result in a delay in seeking help until situations become serious. While no
issue is too big or small, many people tell us that they wish they'd come to counseling sooner.
Confidentiality - Informed Consent
All aspects of your participation in counseling at the Counseling Center, including the scheduling of appointments, contents of counseling
sessions, all contents of counseling records and outcomes of counseling are confidential by state law. A confidential record of the
counseling services provided to you will be maintained by the Counseling Center, as required by state law. If you are participating in
couple’s counseling, a separate record is kept for each individual, and all confidentiality policies apply independently to each record. Only
the specific individual may have access to his or her file. If you are participating in group counseling, group notes are kept and
distributed to each individual file, and all confidential policies apply independently to the notes for each individual. An individual may
have access only to his or her independent notes. Your counseling record consists of both paper file and electronic database components. All
parts of your record are highly secured, physically and/or electronically, and are protected by the same confidentiality and privacy
Hours: Normal business hours for Counseling Services are from 8:00am - 5:00pm, Monday - Friday. Our offices are located in room 2011
within the Student Support, Disability, & Counseling Center (located on the 2nd floor). If you are experiencing an urgent matter after hours
and need to speak with someone immediately, please call (307) 382-1690 and ask to speak to an on-call counselor.
Location: Counseling Services are located on the 2nd floor in room 2011 (next to the Peer Tutor Center). Please refer to the 2nd
Floor on our campus map for directions. Our offices are located next to the Peer Tutor Center and are marked by a sign above the door that
reads SUPPORT, DISABILITY, & COUNSELING CENTER.
We welcome your interest and contact. We also value your privacy. Please consider the following information prior to sending us email.
E-mail is not an appropriate medium for individual questions regarding personal or career counseling. It is most appropriate for requesting
general information regarding services, resources, or other campus information. Our staff does not respond to inquiries from our clients
regarding specific counseling issues. Confidentiality is essential to the counseling process and cannot be assured with email.
We cannot guarantee that the contents of an e-mail message will remain confidential. While we will do our best to keep your communication
private, email usage can be monitored and the content of your personal messages may be read by others. Also, you have no way of knowing if a
specific staff member is unavailable due to illness, vacation, or other reasons. This means that your message may not be read immediately. If
time is of particular concern for you, please consider calling our office when requesting information.
If you are a WWCC student seeking counseling, please visit our office on the 2nd Floor in the Support, Disability, & Counseling Center (Room
2011) or call (307) 382-1652 to obtain more information about our services.
Request for Information
For more information on the Counseling Center or one of its many programs, please e-mail Bret Zerger at firstname.lastname@example.org. Do not use email to communicate confidential, urgent, or emergency service
requests as it is not a secure method of communication. Additionally the information sent by email may not be reviewed immediately, therefore
if you are experiencing an emergency please call 911 or one of the Crisis Hotlines.
WWCC Campus Security: (307) 382-1690
South West Counseling 24 Hour Crisis Hotline: (307) 352-6680
YWCA Support and Safe House Crisis Hotline: (307) 352-1030
Rock Springs Police Department: (307) 352-1575
Suicide Help Hotlines: 1-800-SUICIDE or (800) 784-2433