ROCK SPRINGS – Work continues on the telephone system at Western Wyoming Community College, and periodic outages remain likely. The system has come back online for periods of time over the last few days, but Western continues to work with the phone-service vendor to resolve the issue.
Phone service at the College has been up and down this past week as vendor representatives have worked to identify and correct the problem. Internet connectivity issues last week had also taken down the College’s website temporarily, but those issues were fixed as of 8:10 a.m. Wednesday morning and were not related to the telephone outage.
While the phone system is down, callers may hear a busy signal or a message stating that the line is not in service. It is possible that the system may experience periods of normal operation as work on it continues, but the number or duration of such instances cannot be predicted.
Anyone who needs to contact a College office or department is asked to make contact through email, instead, or to visit the campus in person if possible. Please check the College website at www.westernwyoming.edu for updates on the phone system or for email contact information for College departments.
“We understand and appreciate the inconvenience this creates for our students and their families, as well as for our employees and our community stakeholders, as we all prepare for the start of fall semester,” said Dr. Jackie Freeze, Western’s vice president for student success services. “We apologize for the inconvenience and hope to have our communication network fully functional as soon as possible.”